Delivery & Returns
When ordering shipping cost of minimum SEK 89 will be added.
The order is delivered to the mailbox if possible, otherwise to the nearest postal agent. Which products are delivered to the mailbox or postal agent is determined by the shipping supplier.
Delivery takes place within 2-5 working days. However, the delivery time may be slightly longer for northern Sweden and islands. Contact us with any questions at firstname.lastname@example.org
MyKiddo does not offer any compensation in the event of a delivery delay.
For international deliveries the price of transport and delivery time will vary depending on the country.
In the case of uncollected packages, we reserve the right to charge the costs of the handling that arises in the case of unredeemed packages (return shipping). Therefore, we charge a fee of 350 SEK incl. VAT if the package has not been picked up. The shipment is with the postal agent for 14 days before it is returned to us.
Undeemed packages outside of Sweden will imply a cost of 60 EUR.
Return and complaint
In our web shop, you have the right to return your unused product within 14 days from the date you picked up your item. The return shipping cost in the event of a right of withdrawal is paid by the customer. The product must be returned unused and in its original packaging without breaking the hygienic seal it arrives in. MyKiddo applies the Distance and Home Sales Act and the Consumer Purchase Act. The sender is responsible for the product until it has arrived at MyKiddo’s warehouse. The package needs to be returned with a business package directly to our warehouse (not to a service point/collect point).
We do not handle exchanges. We ask you to return the item to us and place a new order. The customer assumes full responsibility and may be liable for compensation if packaging or product is damaged as a result of poor packaging on return.
Do you want to make a return? Email us your contact information, order number and picture of the product at email@example.com and we will get back with return instructions.
Shipping Internationally (outside of Sweden)
All international deliveries (outside of Sweden) are made through contracted delivery company, eg. DHL, DB Schenker etc.
All deliveries outside of Sweden have a delivery fee that will be added and shown upon placing your order and confirming your address.
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